At Koala Kidz, we take great care to ensure the quality and satisfaction of our products. However, please note that we do not accept returns for any products once they have been sold, we accept only returns when the product is damaged or the wrong order is delivered. If any case the refund amount will be refunded back to your account within 5-7 working days return is accepted in 5 working days. We are committed to delivering the best products and service, We appreciate your understanding in this matter.
We understand that unforeseen circumstances may arise during shipping.
If you receive a damaged or wrong product, we are happy to provide a replacement. To initiate this process, please follow these steps:
- Upon receiving the product, carefully record a complete video while opening the package and shrink the wrap sheet on the product to clearly show the damaged or wrong item.
- Contact our customer support team within 48 hours of receiving the product at support@koalakidz.in
- Provide the video evidence along with your order details for verification purposes.
Once we have verified the issue, we will send you a replacement for the damaged product no money will be refunded in any case.
We appreciate your understanding and cooperation in adhering to our return policy, which allows us to maintain the quality and integrity of our products. Your satisfaction is important to us, and we will work diligently to resolve any legitimate concerns within the scope of our policy.
Thank you for choosing Koala Kidz. We look forward to serving you with exceptional products and service.
Need Help?
Contact us at support@koalakidz.in for questions related to refunds and returns.